Shipping policy

 

At Novera, we want your order to reach you as smoothly as possible. Please review the details below.

Order processing time

All orders are processed and dispatched within **1–2 business days** of purchase. Orders placed on weekends or public holidays begin processing the next business day. You'll receive a confirmation email as soon as your order is placed.

Estimated Delivery Time

Once dispatched, orders typically arrive within **7–14 business days**, depending on your location and local carrier conditions. These are estimates, not guarantees — occasional delays can occur due to customs processing, carrier conditions, or high order volumes, especially for international shipments.

Shipping Rates

Shipping costs are calculated at checkout based on your order and delivery address. *And we offer free shipping for all products on our website*

Order tracking

Once your order ships, we'll email you a tracking number so you can follow its journey. Please allow 24–48 hours after dispatch for tracking info to update.

Internatinal orders

We ship to countries worldwide. International orders may be subject to customs fees, import duties, or taxes charged by the destination country. These are the customer’s responsibility and are not included in the order total.

 Shipping Delays

While we work hard to meet our estimated timeframes, delays can occasionally happen due to weather, customs, or high shipping volume. We appreciate your patience and will keep you updated if a significant delay comes up.

 Incorrect shipping addresses

Please double-check your address at checkout. We’re not responsible for orders delayed or lost due to incorrect or incomplete address information. If you spot an error, contact us right away — changes can only be made before an order is dispatched.

 Lost, Stolen, or Damaged Packages

If your order hasn't arrived within 14 business days of shipping, or arrives damaged, contact us at @noventra293@gmail.com and we'll help resolve it.

## Questions?
Reach out to us at @noventra293@gmail.com — we're happy to help!