Frequently Asked Questions
How long does shipping take
Orders are dispatched within 1-2 business days. Delivery typically takes 7-14 days depending on your location.
How can I track my order?
Once your order ships, you’ll get a confirmation email with a tracking number and link.
Can I change or cancel my order after placing it?
Reach out within 24 hours of ordering and we’ll do our best to update it before it ships. Once dispatched, changes aren’t possible.
What payment methods do you accept?
major credit/debit cards, PayPal, Yoco
My item arrived damaged or wrong — what now?
Email us photos of the item within 7 days of delivery and we’ll send a replacement or issue a refund.
How do I contact customer support?
noventra293@gmail.com-we aim to respond within 24-48 hours.