FAQs

1. How long does shipping take?

Shipping times vary based on your location:

• United States: 7–14 business days
• International: 14–31 business days

Please note: These are estimates and may vary due to customs or local postal services.

2. Do you ship internationally?

Yes! We offer worldwide shipping on all of our products.

 

3. When will I receive my tracking number?

Tracking information is uploaded and sent to your email as soon as your order has been processed and shipped. Please allow a few business days for the tracking link to update with movement.

4. Where can I track my order?

You can track your order anytime using our Track your order page. Just enter your order number or tracking code and you’ll see the latest updates.

 

5. What is your return policy?

We accept returns within 30 days of delivery. If you're not satisfied with your order, please reach out to our support team and we’ll guide you through the return process.

 

6. What if my item arrives damaged or incorrect?

We're here to make it right. If you receive a damaged or wrong item, contact us right away with a photo of the product and your order number. We’ll take care of it.

 

7. How do I contact customer support?

You can reach us anytime at support@trynoverea.store or through our Contact Us page. We aim to respond within 24–48 hours.